Press Release

James Mapes to Lead Navigant Cymetrix

March 8, 2017 at 8:30 AM EST

Experienced senior executive selected to drive growth for the comprehensive revenue cycle management provider

CHICAGO--(BUSINESS WIRE)--Mar. 8, 2017-- Navigant (NYSE:NCI) announces that James “Jim” Mapes has joined Navigant as a key member of its healthcare practice leadership team and leader of Navigant Cymetrix, a provider of comprehensive business process and revenue cycle management solutions.

Mapes brings more than 25 years of senior management experience to the leadership role, including more than a decade in healthcare business process operations and technology services. He comes to Navigant from Genpact (formerly GE Capital), where he led the organization’s global healthcare business and served as practice leader for the integrated healthcare and life sciences business.

“We are thrilled to have Jim at the helm of our Navigant Cymetrix team,” said David Zito, managing director and Navigant healthcare segment leader. “As Navigant continues to expand its revenue cycle capabilities, Jim will lead a comprehensive growth strategy that spans Navigant Cymetrix’s full line of end-to-end revenue cycle outsourcing solutions.”

Prior to Genpact, Mapes served as senior vice president for global BPO growth, payment integrity, and operations at Optum, UnitedHealth Group’s health services platform. He also worked in a variety of leadership roles for such Fortune 50 organizations as WellPoint/Anthem Blue Cross and Blue Shield, Perot Systems, AIG (American International Group), and Prudential Insurance Company of America.

As a comprehensive business process and revenue cycle management provider, Navigant Cymetrix offers services for each stage of the revenue life cycle such as patient access, health information management, patient financial services, coding, revenue integrity, and accounts receivable follow up. Navigant Cymetrix clients can opt for a comprehensive solution or any combination of the revenue cycle components it offers. Uniquely, Navigant Cymetrix clients have the benefit of accessing the deep expertise and skills from Navigant’s healthcare consultancy consisting of over 600 healthcare consultants.

Navigant Cymetrix is the 2017 KLAS Category Leader Award recipient for excellence in revenue cycle outsourcing.Since 2012, KLAS has ranked Navigant Cymetrix first in extended business office services four times out of the last five years.

“Navigant is committed to adding high-caliber leaders with diverse skill sets across all of our practices,” said Lee A. Spirer, executive vice president, global business leader at Navigant. “Jim’s extensive experience creates great leverage for our teams to collaborate as we broaden the scope of high impact and innovative solutions we offer our clients across multiple industries.”

About Navigant Cymetrix

Navigant Cymetrix, a wholly owned subsidiary of Navigant Consulting, Inc., provides healthcare organizations and physician practices with comprehensive revenue cycle management solutions. Its solutions have the flexibility to accommodate the specific needs of each client and are designed to achieve high revenue cycle performance with a seamless process integrating Patient Access Services, Revenue Integrity Services, Health Information Management, and Patient Financial Services. More information about Navigant Cymetrix can be found at

About Navigant

Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage, and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the firm primarily serves clients in the healthcare, energy, and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at

Source: Navigant Consulting, Inc.

Navigant Investor Relations
Aaron Miles, 312.583.5820
Navigant Corporate Communications
Belia Ortega, 312.583.2640

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